Frequently Asked Questions
Orders & Payment
Simply add your desired products to the shopping cart and follow the checkout
process to complete your order.
We accept the payment methods displayed during checkout.
Please contact us as soon as possible. Changes or cancellations can only be made if your order has not yet been shipped.
Shipping & Delivery
Shipping fees are calculated at checkout based on your delivery address and order details. The applicable shipping cost will be shown before you finalize your purchase.
In-stock items are typically delivered within 3–5 business days. Products that need to be reordered may take up to 4 weeks to arrive.
Currently, we only deliver within Switzerland.
Yes, personal collection is available once you have received confirmation that your order is ready for pickup.
Shipping & Delivery
Yes, we carefully select products that meet applicable safety standards and are suitable for babies.
Recommended age information can be found in the product description.
Information about materials and product specifications is available in each product description.
Care instructions can be found on the product label or in the product description.
Returns & Complaints
Please refer to our Returns & Refund Policy for detailed information.
Please contact us as soon as possible and provide photos of the product and its packaging.
Please contact our customer service team, and we will resolve the issue as quickly as possible.
